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PRIVACY POLICY

A LEGAL DISCLAIMER

This Multi-State Notice at Collection and Privacy Policy ("State Privacy Disclosure") explains how Grigmusic LLC and Midnight Mirage LLC and their subsidiaries and affiliates ("Grigmusic LLC and Midnight Mirage LLC," "Company," "us," "our," or "we") collect, use, disclose, sell, share, and/or retain personal information ("Information Practices") subject to applicable U.S. state and other applicable privacy laws when you visit www.theroyalgrove.com (our "website").

Certain states provide specific rights to their residents, as listed below. While we will attempt to respond to a request from any U.S. resident, we reserve the right to deny requests if allowed under applicable law. Unless you are a California resident, rights that may be available in your state may not be afforded to you under this State Privacy Disclosure while you are operating in your commercial or employment capacity.

Over a decade ago, Grigmusic LLC and Midnight Mirage LLC were founded by a group of friends who love live events and believe that nothing is better than being there. At the time, most ticketing platforms were built before smartphones, social media, and the cloud, so we decided to fix a broken experience for the people who put on live events and those who want to see them.

By using Grigmusic LLC and Midnight Mirage LLC, you understand that you are providing personal information so that Grigmusic LLC and Midnight Mirage LLC can facilitate connections and transactions between you as an eventgoer and our event partners, who may display their events on our website. When you click on and view an event displayed on https://www.tixr.com/groups/theroyalgrove, you interact directly with the event partner (TIXR). We encourage you to review the event partner's privacy policy, which governs your interaction with the event partner and provides information on how the event partner will collect and use your personal information.

The terms used in this State Privacy Disclosure shall have the same or similar meaning as those terms in each of the applicable laws or the closest approximation of such terms.

Notice at Collection

The following notice identifies the categories of personal information to be collected from you and the purposes for which the personal information will be used, including whether that information is sold or shared for the purposes of cross-context behavioral advertising (e.g., targeted advertising).

General Personal Information:

The following categories of Personal Information we do not sell or share with Third Parties for Cross-Context Behavioral Advertising:

  • Identifiers: For example, a name, address, online identifier, internet protocol ("IP") address, email address, or other similar identifiers.

  • (Pursuant to California Law) Personal Information Categories from Cal. Civ. Code § 1798.80(e): For example, a name, address, telephone number, zip, credit card number, or debit card number.

  • (Pursuant to California Law) Characteristics of CA or Federal Protected Classifications: For example, age (40 and over).

  • Commercial Information: For example, records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Internet or Other Similar Network Activity: For example, browsing history, search history, and information regarding a consumer's interaction with an Internet Website, application, or advertisement.

We do share or sell with Third Parties for Cross-Context Behavioral Advertising Geolocation Data: For example, information that can be used to determine a device's physical location.

Purposes for Collection, Use, or Processing:

  • To fulfill or meet the reason for which the information is provided

  • For our internal operational purposes

  • To complete your event ticket purchase with our partners

  • Fraud detection and security services

  • Short-term data used for the current interaction that is not used to build a profile. **Note that we do not use this information to build a profile, but when we share this information (as explained below) with our event partners, they may use it to build a profile. We encourage you to review the privacy policy of event partners.

  • To provide services and display content on behalf of our event partners

  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

  • To improve our site and services and customize your experience

We do not collect: biometric information, sensory surveillance data, professional or employment-related information, education information, or profile data.

Sensitive Personal Information:

We do not collect Sensitive Personal Information.

Retention Periods:

The period of time for which we retain information depends on the purposes for which we collect or use that information. We will delete or de-identify information when it is no longer needed to fulfill the purposes listed for each category above unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing of your information.

Notice of Sale and/or Share:

We Do Not Sell or Share Your Personal Information.

The Royal Grove Privacy Policy

The purpose of this privacy policy is to provide you with a comprehensive description of our online and offline practices regarding our Information Practices. You have certain rights to control the use of your personal information. This privacy policy describes your rights as it relates to our Information Practices as to your personal information and how you can exercise those rights.

The following table includes disclosures for the preceding 12 months of: categories of personal information we have collected about consumers, the categories we have disclosed for a business purpose, and categories of third parties with whom we shared the personal information during that period.

General Personal Information:

Things we collect and disclose: Identifiers, (Pursuant to California Law) Personal Information Categories from Cal. Civ. Code § 1798.80(e), (Pursuant to California Law) Characteristics of California or Federal protected Classifications , Commercial Information ,Internet or Other Similar Network Activity.

**Business or Commercial Purpose for Collection & Disclosure:**
- For our operational purposes or the operational purposes of our service providers or contractors
- To complete your event ticket purchase with our partners
- To ensure the security and integrity of our website
- Debugging to identify and repair errors
- To improve our site and services and customize your experience
- For short-term, transient use
- To provide services on behalf of our event partners

**Categories of third parties to whom the information was disclosed:**
- Cloud storage providers
- Web/data analytics providers
- Web hosting service providers
- E-mail distribution service providers
- SMS texting providers
- Cybersecurity and fraud detection service providers
- Logistics and planning tool providers
- Our event partners
- Social media networks
- Payment processors

**Sensitive Personal Information**
We do not collect: social security numbers, driver's license, state identification card, or passport numbers; account log-in info; financial accounts, debit card, or credit card numbers when provided with any required security or access code, password, or credentials allowing access to an account; precise geolocation data, information on racial or ethnic origin, national origin, or religious or philosophical beliefs, union membership, citizenship or immigration status, contents of a consumer's mail, email, and text messages (unless we are the intended recipient of the communication), genetic data, biometric data, health information, including mental or physical health diagnosis, status as a victim of a crime, information concerning sex life, or information concerning sexual orientation or sexuality.

**We Do Not Sell to Third Parties or Share with Third Parties for Cross-Context Behavioral Advertising**
We have not sold or shared with third parties for cross-context behavioral advertising (e.g., targeted advertising) personal information to third parties in the preceding 12 months.

We do not have actual knowledge that we sell the personal information of minors under 16 years of age.

**Your Right to Know**
Certain states provide the right to request our disclosure of any of the following:
- The categories of personal information we have collected about you
- The categories of sources from which the personal information is collected
- The business or commercial purpose for collecting, selling, or sharing with third parties for cross-context behavioral advertising (e.g., targeted advertising)
- The categories of third parties to whom we disclose personal information
- The specific pieces of personal information we have collected about you

You can do this through a verified consumer request. That process is described below in the section "How to Exercise Your Rights."

**Your Right to Request Correction of Inaccurate Personal Information**
Certain states provide you the right to request correction of inaccurate personal information maintained by us. We may request documentation from you to determine the accuracy of the information. If you provide us documentation either upon our request or through your own initiative, that documentation will only be used for the purpose of correcting your personal information and complying with our recordkeeping requirements.

As an alternative to correction, we may delete the inaccurate information if it does not negatively impact you or if you consent to this deletion. We reserve the right to deny this request if allowed under applicable law or if we determine that the contested information is more likely than not accurate, based on the totality of circumstances. You can submit a correction request through a verified consumer request. That process is described below in the section, "How to Exercise Your Rights."

**Your Right to Request Deletion of Your Personal Information**
Certain states provide the right to request that we delete any of your personal information, subject to certain exceptions. You can do this through a verified consumer request. That process is described below in the section "How to Exercise Your Rights."

There may be scenarios where we deny your deletion request. If that occurs, we will provide you with an explanation as to why we could not delete all or some of your personal information.

**How to Exercise Your Rights**
You may exercise your rights, as applicable, by submitting a verified consumer request to know information (and to receive your personal information in a portable format), to correct information, or for deletion.

The response to a request to know will provide the personal information we have collected and maintained about you in a portable format unless an exception under applicable state law applies. Please note that, depending on the applicable state law, we may not be required to provide personal information to you if you make multiple requests in a certain time period. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

A form is available on our website to request your personal information or request to delete or correct your personal information. You can also place a request by calling +1 (402) 588-5688, emailing us at info@theroyalgrove.com, or mailing us your request at the address below. If you call that toll-free number, email, or mail us your request, we ask that you provide the same information requested on the webform in order for us to authenticate your request. Your request either through the webform, over the phone, or via email or mail will be verified using information you provide as described on the webform.

If you submit a request that is not through one of the above designated methods or is deficient in some manner unrelated to verification, we will provide you with information on how to submit the request or remedy any deficiencies with your request.

Once we receive your verifiable consumer request, we will confirm receipt of the request within 10 business days, or as allowed under applicable law, describing our verification process. We will respond to your request within 45 calendar days, or as allowed under applicable law, if we are able to verify your identity. Requests for deletion will require a separate confirmation that you want your information deleted.

**Requests to Know or Delete for Child Under the Age of 13:**
We do not knowingly collect information of minors under the age of 13.

**Using an Authorized Agent to Submit a Request**
California: Only you, or a natural person or a business entity registered with the Secretary of State to conduct business in California that you have authorized to act on your behalf, may make a verifiable consumer request related to your personal information, to opt-out of sale or sharing, or to limit the use or disclosure of your sensitive personal information. If you use an authorized agent, you may provide a power of attorney executed pursuant to California Probate Code sections 4000 to 4465. If a power of attorney that meets those provisions is not submitted, you will be required to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request. To submit authorized agent documentation, contact us at info@theroyalgrove.com.

Other States: If you use an authorized agent, you may provide a power of attorney executed pursuant to applicable state law. If a power of attorney is not submitted, you may be required to provide commercially reasonable identification of your identity and evidence of your authorized agent's authority to act on your behalf. For example, you may need to provide the authorized agent signed permission to submit a request, verify your identity directly by submitting a verified consumer request according to the procedures in the section "How to Exercise Your Rights," and directly confirm with us that you provided the authorized agent permission to submit the request, by contacting us at info@theroyalgrove.com.

**Opt-Out Preference Signals/Universal Opt-Out Mechanism**
Our use of tracking technologies may be considered a sale or share for targeted advertising under applicable state law. You can opt-out of being tracked by these third parties by clicking the "Do Not Sell or Share My Personal Info" link at the bottom of our website and selecting your preferences, or by broadcasting an Opt-Out Preference Signal/Universal Opt-Out Mechanism, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. Because the signal is browser-specific, you will need to broadcast subsequent signals if you are accessing our website through different online devices (e.g., computers, smartphones, tablets).

**Your Right to Non-Discrimination for the Exercise of a Privacy Right**
We will not discriminate against you for exercising any of your state privacy rights. However, we may still offer you certain financial incentives permitted under applicable state law, such as discounts, rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.

**Supplemental U.S. State Privacy Rights**
In addition to the privacy rights listed above, certain states provide supplemental privacy rights to residents of those states.

**Right to Opt-Out of Certain Profiling**
You have the right to opt-out of our use of profiling when used to make decisions that produce a legal or similarly significant effect concerning you or your interactions with us. Currently, we do not engage in such profiling.

**Right to Appeal**
You have the right to appeal our refusal to take action on or respond to a verified consumer request. Upon receipt of our denial or refusal to take action on or to respond to a verified consumer request, a consumer has 90 days to submit a request to appeal our decision by mail. We will timely inform you in writing of any action taken or not taken in response. We will also include a written explanation of the reasons for our decision.

**Linking Your The Royal Grove Account to Facebook**
When you link your The Royal Grove Account with Facebook,

 we collect certain information from Facebook, such as your name, email, profile photo, and friends. We use this information to create your The Royal Grove account, populate your profile, and help you connect with friends on The Royal Grove. We do not share this information with third parties without your consent.

**Financial Incentives for Collection of Your Personal Information**
You may participate in sweepstakes, contests, giveaways, or other promotional offers ("Promotions") that we offer. If you participate, we may collect your personal information, such as your name, email address, and phone number. We use this information to administer the Promotion, verify your eligibility, and notify winners. We may share this information with third parties who assist us in administering the Promotion or who sponsor the Promotion. Your participation in the Promotion is voluntary, and you may withdraw at any time.

**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

**Contact Us**
If you have any questions about this Privacy Policy, please contact us at:

The Royal Grove
340 w Cornhusker Hwy, Lincoln, NE 68521, United States
+1 (402) 588-5688
info@theroyalgrove.com

Also check our FAQ page for more questions! And ABOUT page for a pice of history ! 

PRIVACY POLICY

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